Overview
We are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy explains our practices regarding the collection, use, storage, and sharing of personal data in compliance with applicable data protection laws.
Information We Collect
Information we collect includes:
- Website Usage Data: device information, browser type, and telemetry data.
- Contact Information: name, email address, phone number, company name, designation.
- Service Interaction Records: preferences, feedback, and support requests.
- Login / Authentication: login events and IP-based regional inferences.
- Event Registrations: responses, interests, and limited engagement details.
How We Collect Information
Personal data is collected through:
- Directly from you: forms, emails, and conversations.
- Cookies & similar technologies: site analytics and preferences.
- Third-party services: analytics or integrated tools used to operate the site.
- Public sources: limited business information from verified public records.
Use of Personal Information
We use your data to:
- Improve experience: understand usage and enhance usability.
- Deliver services & support: provide assistance and troubleshooting.
- Communications: send updates relevant to your engagement or preferences.
- Safety & security: monitoring, incident detection, and prevention.
- Compliance: meet legal and regulatory obligations.
Legal Basis for Processing
We process your personal data based on:
- Consent: for optional communications or certain website features.
- Legitimate Interests: improving user experience and operating business functions.
- Contractual Necessity: when delivering requested services.
- Legal Obligations: compliance with laws and lawful requests.
Sharing of Personal Information
We only share data when necessary:
- Service providers / partners: engaged under strict agreements.
- Legal / safety: to comply with requests or protect rights and security.
- Business transactions: subject to appropriate safeguards.
Data Security
We implement administrative, technical, and physical safeguards to protect your data, including access controls, encryption in transit where appropriate, and monitoring. While no method is 100% secure, we continuously improve our controls and practices.
Data Retention
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, we delete or anonymize data using appropriate methods.
Your Rights
You have the right to:
- Access & portability: obtain a copy of your personal information.
- Correction: rectify inaccurate or incomplete data.
- Deletion / restriction / objection: request limits on certain processing.
- Withdraw consent: for optional processing at any time.
To exercise your rights, contact us at security@aidenai.com.
Updates to this Policy
We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be communicated through our website with a revised “Last Updated” date.
Last Updated: Sep 27, 2025